Welcome to HappyLuck - Help Center

HELP CENTER

About HappyLuck

The HappyLuck Online Site is overseen by HappyLuck International Corporation, licensed by PAGCOR and regulated by the government of the Philippines.

Established since 2019, the HappyLuck Online Site provides entertainment in the form of online gambling games with a relaxed atmosphere and maintains product quality and customer service to provide the best experience for all of our customers.

Reasons To Choose Us?

BUSINESS PHILOSOPHY

We work closely with providers of Spadegaming, Habanero, PGSOFT and other technically leading online gambling entertainment systems. With the goal of building the most professional, fastest, diverse and best online gambling entertainment facility in the world.

BEST MARKET EXPERIENCE

HappyLuck Entertainment website is committed to providing you with the best market experience opportunities with the latest market information as well as accurate match results.

DIFFERENT GAMES

HappyLuck Online Site offers you a wide range of gaming products. In addition to Lottery, we also offer Live Casino, Slot Game no less interesting. Meanwhile, we also continue to improve and add our superior products to make you the best place to experience online gambling entertainment.

SERVICE ORIENTATION

HappyLuck Online Site will collect all comments and feedback from You. Your satisfaction is our main goal.

DIVERSE SAFE PAYMENTS

HappyLuck online entertainment website has the most convenient and reliable payment system, ensuring the safest and most comfortable for your pocket. HappyLuck online website offers a variety of quick, simple and secure deposit and withdrawal methods according to your needs. We are committed to processing your request as quickly as possible.

General Terms of All Promotions

This program is only available to members with one and only one account at HappyLuck. Family members, same home address, same phone number, bank account number or internet IP address will not be eligible to participate in this program.
Promotions are for entertainment purposes only for HappyLuck customers and HappyLuck reserves the right to limit a customer's right to participate in any promotion.
HappyLuck reserves the right to change, modify or cancel this Promotion, or part thereof, at any time and without prior notice. HappyLuck relies on the Terms and Conditions to apply.
Members can only receive 1 bonus for 1 product.
The required number of rounds should be reached within 30 days to avoid the bonus and winnings being voided.
HappyLuck has zero tolerance for bonus abuse or bonus fraud. We have a dedicated team to check for Promotion Fraud and Abuse on all of our products. In order to protect the interests of our customers who play transparently and to allow us to offer more bonuses to them, the following rules apply immediately.

Promotions and Bonuses for Good Players - We have a zero tolerance policy for bonus abuse or fraud. We reserve the right to block bonuses from any player we detect abusing the promotion. If fraudulent or abusive activities are suspected, we reserve the right to remove bonuses and associated winnings from that and other related accounts.
The determination of bounty abuse will be at HappyLuck's sole discretion, clear evidence of bounty abuse will include, but are not limited to, the following examples:

Bonus bets on excluded games
Use multiple accounts / use proxy to access
Cross-account bets
Abuse of odds difference between betting sites
Bet on both sides
Failure to complete the free spins / winnings on the deposit to receive the promotion.
The bonus can only be received once (such as a promotion for new members)
Use a VPN or hide your IP address
Affiliate affiliate CPA or abuse of revenue sharing

HappyLuck reserves the right to check transaction records and login times at any time for any reason. If, after our investigation, we discover that a player has benefited from the promotion by placing bets in the ways outlined above, or we consider that there have been unfair participation practices, HappyLuck reserves the right to withdraw the bonus amount and any associated winnings.
HappyLuck reserves the right to restrict any participant from participating in the promotion. If a controversial issue arises, the decision made by HappyLuck will be final.
Any person who falsifies the promotional content may be disqualified, which means the bonus and any associated winnings will be forfeited.
HappyLuck reserves the right to terminate or amend the Promotion Terms and Conditions at any time for any reason without prior notice.
Withdrawals may be subject to audit and/or identity verification prior to processing. Members may be required to provide proof of identity, address, age and/or deposit receipts, proof of games played or phone number. Failure to provide this required information to us within 72 hours may result in the bonus and any associated winnings being forfeited.

Liability In The Game

As a leading and responsible bookmaker, we are committed to providing you with the best service. We also ask that you read in advance important notices to prevent bad gambling behavior.

Preventing Gambling Problems
We advise our members to behave properly when gambling. This is a quiz to assess potential gambling problems from "Gamblers Anonymous".

Are you short on work time due to gambling?
Is gambling making your life unhappy?
Is gambling affecting your relationships?
Have you ever felt regret after gambling?
After winning, do you feel like going back and winning more?
Ever wanted to celebrate even the smallest win after a few hours of gambling?
After losing, do you feel like you have to go back as soon as possible and get your lost money back?
Have you ever sold anything to pay for gambling?
Are you reluctant to use gambling money for ordinary expenses?
Have you been gambling longer than you planned?
Have you ever gambled to get out of worry or trouble?

If your answer is "yes" to at least 7 of these questions, then you are likely to abuse gambling. Get help from your family or get professional advice from the following organizations.

"Gamblers Anonymous" is an association of men and women who have come together to do something about their own gambling nature problems and help other gamblers to do the same. on one's own. There are regional scholarships all over the world. The official website can be accessed at: www.gamblersanonymous.org

Gambling Therapy provides support and counseling to anyone who has been harmed by gambling. The website can be accessed at: www.gamblingtherapy.org

Child Gambling Prevention
You must be 18 years or older to access this website. It is illegal for anyone under the age of 18 to open an account or gamble with us and we take this very seriously.

If you are under 18 please do not play our game and leave immediately. Please note that anyone under the age of 18 found using this website will have their winnings forfeited and will be reported to the appropriate authorities..

Here are some reference websites to prevent minors from accessing online gaming sites:

www.gamblock.com
www.safekids.com
www.surfcontrol.com
www.netnanny.com

We invite you to help prevent teens from using gambling sites. As a gambling site, we have registered with ICRA, an association that has provided complete filters with parent programs. If you share a computer with a minor family member, please click the registration link: www.icra.org. To learn more about filter schemas, please find NetNanny or Cyberpatrol for your reference.

Terms of Privacy Protection
We are committed to keeping the personal information we collect confidential so that you can comfortably play online at HappyLuck.

Sophisticated and modern protection systems - with precise and flawless workflow - help us keep your personal data safe. The following is about the Privacy Policy for Customer Personal Information:

PRELIMINARY

Why should choose us?

We take the privacy of our website users very seriously. We want our services to be a safe and enjoyable environment for our listeners. We ask that you carefully read this Privacy Policy (collectively, the “Policy”) as it contains certain information about how we will use your personal data.

To provide you with a variety of services, we need information about you. This policy covers the use of personal information collected when you use HappyLuck. This policy also provides information about cookies.

From time to time you may be asked to provide personal information about yourself (e.g. name, address, email address, member number, mobile number, date of birth or payment details) to continue continue to use the Services on the site. Whenever you provide such personal information, we process the information in accordance with this Policy. When using your personal information, we will act in accordance with applicable law and will aim to comply with applicable best practices.

We may also monitor the use of this website. This includes tracking the number of times you visit, the pages you visit, and the origin of the user's available internet service domains. This information helps us build our user profiles. Some of this data will be collected statistically, which means we will not be able to identify each of you.
INFORMATION DATA COLLECTED AND PURPOSE OF COLLECTION

During the HappyLuck Account Opening process, we will ask you to provide us with certain personal information, including your full name, date of birth, current address, e-mail address and password. your password and certify that you are 18 years of age or older in the jurisdiction that uses the minimum age for service. HappyLuck requires over 18 years old. The name you use to register must belong to you. In addition, you must complete your account information with valid information, as this information will be used to authenticate financial transactions and other transaction purposes.
CUSTOMER INFORMATION

HappyLuck uses cookies and collects IP addresses. The information provided by cookies and IP addresses can help us provide you with a better online user experience and help us analyze visitor profiles. This information will not use your personal records and transaction history files will be regularly wiped.
SECURITY

HappyLuck strives to protect the privacy, identity, preferences, and other information collected about you at all times, and we will not provide access to this information to anyone outside of HappyLuck, other than to what is otherwise authorized. described in this policy. You must also participate in the protection of your information. Your HappyLuck password is confidential and we recommend that you do not give it to anyone.
USE AND STORAGE OF YOUR PERSONAL INFORMATION

When you provide personal information to HappyLuck, we have a legal obligation to you regarding how that data will be used. We must collect enough information, which means we must explain how we will use it (see notices on certain websites telling you why we are asking for the information) and notify you if we wish to pass that information on to anyone.

The purposes for which we use your data include:
- Help us identify you and any accounts you hold with us
- Fraud prevention and detection
- Notify you of changes to this website or our services that may affect you
- Security check
- Improve our service
You will have the opportunity to refuse or withdraw your consent to use as follows:
- Ensure that we can perform our services for you where you have chosen to receive further correspondence;
- We invite you to take part in surveys about our services (Participation is voluntary);
- Carry out marketing activities.
In general, we will only use your information in HappyLuck; but sometimes we may use a third party to process the information. We also require third parties to fully comply with our instructions and ask them not to use your personal information for their own business purposes.
DATA SECURITY

We will use technical and organizational measures to protect your personal data, for example:
Access to your account is controlled by your unique username and password. We store your personal data on secure servers, but you should still be aware that using the internet is not completely secure and for this reason we cannot guarantee the security or privacy of your data. integrity of personal data transferred from you or to you over the internet.
WHO RECEIVED YOUR INFORMATION?

In addition to the legally required disclosure described above, we may disclose your personal information to employees, employees of other companies affiliated with or related to HappyLuck and its operators. Third party service providers who use your personal information to provide services to us in the event that you become a HappyLuck user. (including but not limited to security, credit and risk screening agencies). Third-party service providers may check our details against a database (public or private) to which they have access and the information will remain recorded.

We may also obtain personal information about you from third party service providers. You agree that we may process, use, record and disclose personal information that you provide to us or that we receive from third party service providers and personal data. that can be recorded by us or them. We reserve the right to suspend or close your HappyLuck member account at any time - based on information we receive from you or obtain from third party service providers.
MONITORING

We may monitor and record communications with you (such as phone conversations and e-mails) for quality assurance, fraud prevention and regulatory compliance purposes.
MARKETING

We may share your personal data with organizations that are our business partners and we or they may contact you by mail, phone, SMS, E-mail or other other available means of communicating about products, services, promotions or special offers - unless you ask us not to.
COOKIES

We may send temporary cookies when you visit www.happyluck.com/www.hokihepi.com website. A cookie is a text string of information that we place in a cookie file on your computer so that we can remember who you are when you visit a website. We may use data generated from cookies to collect statistical data about the use of our website. You are not required to accept cookies from us and you can choose to accept or decline cookies by modifying the settings on your browser.
AGREEMENT ON PRIVACY POLICY

By opening an Account with HappyLuck, you agree to the terms of this Policy. We may update this Policy and therefore we encourage you to periodically review it. If we change our policy, we will post the changes on this page. Your continued use of HappyLuck's services will be deemed to be your acceptance of the updated or revised terms. If any conflict between these terms and a particular local term appears in HappyLuck, the following terms shall prevail.
We may also obtain personal information about you from third party service providers. You agree that we may process, use, record and disclose personal information that you provide to us or that we receive from third party service providers and personal data. that can be recorded by us or them. We reserve the right to suspend or close your HappyLuck member account at any time - based on information we receive from you or obtain from third party service providers.

Manual Guide Handbook For Deposit

First, login using our credentials on happyluck.com. Then, go to the Deposit page once the welcome popup comes or go to the Deposit button in the Homepage menu.

Once we are in the Deposit page, click to the deposit page. After that, set new bank account in the deposit page by clicking the Add Bank Account button, then choose what bank we need to select, input Account Name and Account Number. Save it once done to continue the deposit.

Note: Only 1 Account name per player account when adding a bank account.

In the deposit Confirmation page, hit the CONFIRM button to proceed and redirect to seapay qr code link page.

QR Code Link Page and Deposit Message Notification

Upon submitting the deposit transfer, you will be redirected to the s88pay qr code link page, wherein you need to scan the qr code to transfer or follow the steps in the s88pay page to pay.

Ex: UPI Method Page

Ex: IMPS Method Page

Pay the exact amount based on the image above (Ex: ₹1,000) or else the payment automation will not get the transaction and just pending. The QR code last for 10 mins to pay.